Help & Support Center
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Frequently Asked Questions
- Orders & Returns
- Quotes & Pricing
- Products & Documentation
- Account & Settings
Click the Order Status link above the blue search bar or sign in to your fishersci.com account and select Order Status from the Your Account dropdown.
If you’re ordering directly through fishersci.com, sign in to your account. Search for or browse to the items you’d like to purchase and add them to your cart. When you’re ready to checkout, click the shopping cart icon located on the blue bar at the top of the site. Review your items and click Proceed to Checkout. Select your delivery and payment methods. Review your order details and click Submit Order.
If you’re ordering through an eProcurement system, sign in to your institution’s marketplace and click on the Fisher Scientific icon on your dashboard. Search for or browse to the products you’d like to purchase and add them to your cart. When you’re ready to check out, click the shopping cart icon located on the blue bar at the top of the site. Click Return Cart to Purchasing Application to complete the transaction through your marketplace.
To place a quick order using catalog numbers, click "Quick Order" in the top navigation. Enter the catalog numbers, quantities, and units of measure for the products you’d like to purchase. If you don’t know the catalog numbers, you can search for the products on our site to find the catalog numbers.
Once you’ve entered the catalog number, quantity, and unit of measure for a product, its availability will show up automatically if you’re signed in. If you’re not signed in, you can check its availability by clicking Check Availability and entering your ZIP code.
When you’re ready to check out, click Add all to Cart. The page will refresh and you’ll be taken to your cart where you can proceed to checkout.
Select Order Status above the blue bar at the top of the site. Enter your order number and ZIP code and click Check Order Status. You’ll be able to view the status of your order, sign up for order notifications, and reorder those items.
Sign in to your fishersci.com account and select Orders & Returns from the My Account dropdown. Select the Invoices tab to view or download your invoices.
Anyone with a valid fishersci.com profile that is linked to the business account that generated the web quote can access that web quote and use it to place an order.
Additional charges associated with your order such as shipping and taxes will appear in your web quote just as they did in the cart view.
Depending on the account, products you’re eligible to order will qualify for the web quote feature. Please note that some Encompass program and configurable products may not qualify.
Order the qualifying products for a promotion and follow the instructions on the redeem tab of the promotion page. You will need your proof of purchase and you may be asked to select your redeemable products.
Enter a keyword, catalog number, CAS number, or manufacturer part number in the search box located in the blue bar at the top of the site and either hit enter or click on the magnifying glass to the right of the box.
To find product documentation, click on ‘Document and Certificates’ from the drop down menu in the top left of the site. From there you can choose the type of document you need, enter the required information and then obtain your document.
You can narrow down your results by selecting one of the refinement filters from the left hand side of your search results. Filters include category, special offers, special interest and brands. Depending on the product category, other filters may appear such as capacity, material and more.
If you can't find the Product Documentation you are looking for, please visit Locate a SDS or Product Certificates Search or contact customer service.
To start a search, enter a keyword, catalog number, product name, CAS number, or manufacturer part number in the Search box in the blue bar at the top of the site. Click the magnifying glass or hit enter. Search results will be displayed. Products near the top of result sets are the most popular.
If you need Product Application Support, please visit this page.
Select Create Your Profile from the My Account dropdown in the blue bar at the top of the site. Complete the fields on the Register for a fishersci.com Account page and click Register.
In order to upgrade to a business account, simply sign in to your fishersi.com personal account, open the My Account menu and click on the “Link/Add Shipping Address” link (Note: you may be asked to verify your work email address if you have not done so previously). Our website personalizes your experience and will direct you to the correct form in order to connect your institution’s business account to your access. You will be asked to confirm your business billing and delivery information and in some cases details concerning your industry and facility type. After submission, most requests are processed within one business day at which time you will receive an email confirmation. Also, you will be able to track the status of your request within the Business Accounts dashboard accessible from the My Account menu.
To determine if you have business account access, sign in to your account and click on the “Business Accounts” link within the My Account menu. If you have access to a business account, you will see one or more business accounts showing the business account number, delivery and billing address information. If you do not have access, your Business Accounts (aka Address Book) page will indicate “No Business Account Linked” but will provide a link to add business account access.
If your organization does not have an established relationship with the Fisher Scientific channel, we will need to set-up a new business account for your institution. Simply click on the "Link/Add Shipping Address" option in the Your Account menu which will automatically route you to the right form. Provide your billing, delivery, and industry information to us and we notify you by email once your request is processed. You can also track the status of your request within the Business Accounts dashboard accessible from the My Account menu.
To apply your contract pricing online, you must have a fishersci.com personal account that is linked to your organization’s business account. To create your personal account, select Create Your Profile from the My Account dropdown in the top navigation. Once you’ve created your account, login and use the “Link to a Business Account” within the My Account menu to add your institution’s business account to your access. You should receive an email notification within 24 hours when this is complete.
Sign in to your fishersci.com account and access your account dashboard by selecting Account Dashboard from the Your Account dropdown. From the dashboard, click on either Open or Paid Invoices. You will be taken to the Invoices tab of the Order Status page where you can view and download invoices.
If you forget your username or password, select Sign In from the My Account dropdown. Click on either Forgot Password? or Forgot Username? in the Sign in to your Account window to reset either one.
To request the Fund Tracking feature for your organization, complete this form.
Account administrators can create a budget and automatically track all orders against it using our fund tracking feature. The Fund Dashboard allows you to add, edit, and view existing funds. To access this feature, sign in to your business account and select Fund Tracking from the Your Account dropdown.
To become an administrator for your organization’s business account, contact Website Support through the contact links on the Help and Support homepage below.
Business account administrators can create and manage purchasing rules for different users in your organization, including dollar limit rules and dollar approval rules. From the Dollar Rules Dashboard, you can add, edit, and assign users to dollar rules. To access this feature, sign in to your business account and select Manage Dollar Rules from the Your Account dropdown.
If you are signing in and are being asked to verify your email and you did not receive an email because you suspect your account email is incorrect, select the "update your email address" link within the "Need Help?" section of the Verify Your Identity page. Follow the instructions there and we will send a new identity verification to the updated email address.
You also have the option to contact our Web Support team for further assistance at 1-877-885-2081.
If you respond to an account activation email past its expiration date, you will receive an error message stating this and providing a link to automatically receive a new verification email.
If you respond to an email verification request that has already been verified, sometimes you can receive this message. Please try to sign in to your account. If you have no problems, disregard and delete this email verification request. If you still are experiencing problems signing in to your account, contact our Web Support team at 877.885.2081 for more assistance.
If you have forgotten the password for your user web account, open the sign in form and select the “Forgot Password?” link. Then enter your Username, certify you are not a robot, and select “Continue.”
A password reset email will be sent to the email address on file for your user web account including a link to the Password Reset screen where you can change your sign in password.
As a security protection, after several unsuccessful sign in attempts, you will receive a message that your account is locked. You can unlock your profile by clicking "Unlock Profile" or "Forgot Password".
If the Subuser you are trying to add already has an existing web account, please contact our Web Support team at 1-877-885-2051. They can assist with assigning this user to your account.
The Bulk User Upload template can be downloaded from the Add New Users - Bulk Upload page.
After completing then importing the Bulk User Upload worksheet, if there are an input errors or issues encountered while processing the request, you will receive an error message summarizing the number of rows/records that were subject to a processing error along with a “Download Error Report” button to download an Excel report detailing by row the processing issue and how to resolve it.
This option is available only to Superusers or Order Approvers. To enable it, go to your Profile Preferences & Settings page, select the "Out of Office" option, and choose the web users you want to notify and authorize to approve your order requisition requests.
Deselect this option when you return to the office and no longer need to delegate your approvals.
Yes. Within your User Management Dashboard, select the checkbox next to each user whose access you wish to update. Then click the “Manage Users” button, which will now appear in dark blue. Then, choose the web entitlement you wish to add or change (e.g. Shipping Account Assignments, Payment Options, Dollar Rules, Fund Assignment, Superuser Assignment, Delete User).
When a subuser is first added, their web access remains in pending status until they respond to an account activation email. This email prompts them to set their login password and security question.
If a subuser's status is "Invitation Expired," open the User Amin menu by clicking on the “…” next to their name and click on the “Resend Activation Email” link.
To perform a bulk update, go to your User Management Dashboard and select the users you wish to update by clicking the checkbox next to each applicable subuser. If you manage many subusers, you can control the number of users displayed per page at the bottom of the User Management Dashboard.
Using Bulk Update, you can make the following changes to subuser access:
- Budgeting Fund assignments
- Dollar Rule assignments for order approvals
- Business Shipping Account assignments
- Superuser assignment
- Order Approver assignment
For any user that you want to delegate superuser access for, click on their Username link within the Manage Users dashboard, this will take you to their Profile details page. Navigate to the Preferences & Privilege tab. Then scroll to the User Privileges section, assign superuser privileges, and click Save Changes.
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