Unity Lab Services™ Total Care Service Plan for Thermo Scientific Smart-Vue Pro Remote Monitoring System

Unity Lab Services Total Care Service Plan for Thermo Scientific Smart-Vue Pro Remote Monitoring System

Supplier:  Unity Lab Services™ CARERMSVPRO

Catalog No. CARERMSVPRO

Description

• Continue comprehensive service support post factory warranty with faster response time and proactive maintenance through annual preventative maintenance visit (or event).
• 2 business day response time¹ for corrective maintenance.

Includes:

• Engineer labor, travel and factory-certified replacement parts required for corrective maintenance
• 1 scheduled preventative maintenance visit including a preventative maintenance kit (where applicable)
• Priority unlimited access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using digital remote support tools
• Access to on-line service knowledge base
• Corrective Maintenance Repair Guarantee for the duration of product warranty or one year (whichever is longer²)
• Loaner instrument included as availability allows where loaners are available for duration of the repair³
• Instrument Software/ Firmware updates⁴ included as needed to support preventative maintenance or corrective maintenance visit
• 10% discount on additional services (additional preventative maintenance visits, calibration and qualification services)

Footnotes:

1. Response time available within 50 miles of: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C.
2. As defined in contract terms and conditions
3. Loaner product subject to availability
4. Upgrades to new versions of software not included

**Complete system coverage, requires each Smart-Vue Pro datalogger, siren and gateway be covered under the service plan

Specifications

• For Use With (Equipment): Smart-Vue Pro
• Location: Contact local sales representative for a list of coverage areas