Unity Lab Services™ Basic Extended Onsite Warranty for Gen 40-180

Decrease downtime with priority corrective maintenance and technical support with Unity™ Lab Services.

Supplier:  Unity Lab Services™ 701055947

Catalog No. 701055947

Description

• Unlimited number of demand on-site service visits with a maximum 72-hour response
• Engineer labor and travel is included
• Priority status for technical support inquiries
• Factory-certified replacement parts included
• 10% discount on Institute based or on-site trainings purchased during the contract validity period.
• Application or method development courses are excluded.
• Software updates and notifications. Updates are defined as software revisions that provide minor changes that are needed to correct or improve the previous version of the software. Software updates are normally indicated by a software revision number change e.g. version 1.1 to version 1.2.
• Computers purchased from Thermo and are required for the operation of the system is covered under a Support Plan. Replacement of Computers that require an Upgrade to new operating systems are not included in a Support Plan.
• 10% Loyalty discount on Parts, Accessories or Consumables for end user during active contract.
• Contact our parts group at Unity Priority line 1-877-594-3224 and mention the Loyalty PACs program.
• Base Coverage Exclusions:
  • Computers not provided and installed with the system by Thermo Fisher. Hardware and Operating System upgrades, replacing a HD with larger capacity.
  • Instrument Control Software version upgrades are not provided under a Support Plan. Upgrades are normally indicated by a software version number change e.g. version 1.2 to version 2.0.
  • Excluded: Layered Application Software are not provided under a Support Plan.
  • Buy-in parts and engineering specials.
  • Consumable items such as UV and Xenon lamps, cassettes, diskettes, external cables, gaskets, grease, ink, o-rings, ribbons, tubing & connectors, cuvettes, glassware, special cell holders, Peltier systems, water baths, any other accessories and paper.
  • Unless covered by a specific contract option, third party accessories, GC ovens, autosamplers, mapping stages, all Raman lasers, 960 Raman lasers iS50 ATR Module, iS50 Beamsplitter Exchanger and sampling accessories (including Spectra-tech and Smart Accessories )and Tablets.
  • Complete system replacement is not covered under contract

Specifications

• Duration: 1 Year
• For Use With (Equipment): 840-297000; 840-298000; 840-300000; 840-301000; 840-308000; 840-309000
• Product Line: Thermo Scientific™
• Warranty and Service Offering: Extended Warranty